Contact Us
Have questions or feedback? We'd love to hear from you! Feel free to reach out using the contact form below or connect with us via email or phone. Our dedicated team is here to assist you and provide the information you need. Your input is valuable to us as we strive to enhance your experience. We aim to respond promptly and look forward to assisting you.
Freequently Ask Questions
General Enquiries
Are We Covered by Insurance?
Absolutely, as professional cleaning service providers, we are insured. For proof of insurance or any other legal documents please email us at [email protected] and we will gladly forward you our business documents.
What do we mean my “100% Satisfaction Guaranteed”?
Our team’s commitment to the job and making sure your requirements are met to your liking and bringing a smile on your face is the sole representation of our 100% Satisfaction Guaranteed. Should you have concerns with our service, we will make it right.
For escalation
- You will have 24 hours to call us on +61 483 938 337 and provide us with feedback and detail of your concerns or issues.
- A 48 hour flexible period will be provided for Move-in/Move-out services.
- A re-schedule cleaning will be appointed to you to address your concerns on the following business days.
- After our second appointment with you, should you have concerns, we will escalate the issue to our management, and if we fail to address your concerns, we will provide you with credit or a refund.
Is it required for me to enter my payment details on booking?
Yes, but we do not deduct credits from your account on booking, prior to scheduling we will place a hold on your account. Only after our job is complete, payment charges will be deducted from your account.
Are there any late cancellation fees?
At Sydney Office Cleaning we want to make sure that all appointments are dealt with timely and by a professional team. This is why we provide a 24-hour notice for any cancellation. Unfortunately, there will be a $50 charge if cancellations are made on the day of your appointment.
What if I am not satisfied with the cleaning?
We stand by our satisfaction guarantee, a grace period of 24 hours will be provided to raise any concerns/issues. Should you have a concern about our service, please contact us within business hours and we will make an arrangement to rectify the situation.
Property Damage or Loss Property?
If our team has made any mistake which results in your property damage or loss, please call us at 0451 550 849 or email us at [email protected] within 24 hours after your service. Once we are updated on the issue, we will ask you to fill out a form. Please note that you will be given 14 days to resubmit the form after the date your property loss or damage ticket has been issued.
Hazardous Working Condition?
If our job site is deemed as a hazardous working condition where it is beyond our service packages, our team has the right to refuse to work and exit the premises. Due to such circumstances, you will be charged a $50 booking fee for holding our booking system.
Will I have the same cleaner every time?
Yes, all ofour cleaners are well trained, they'll clean your office until you sk us to change. We keep the same cleaner for every visit.
Will it be the same day and time each time?
Yes, we try to keep the same day and time for each visit.
Are your cleaners vaccinated?
Yes, 98% of our cleaners are vaccinated.
Do I need to be home?
No, you don’t need to be at home for the clean, it is up to you. You can let them in and then leave to go to work or out. You can leave a key, you can have a lockbox, you can leave a key under a mat and then they will pop the key inside.
What products do you use for cleaning?
We always attempt to use low ph or neutral ph chemicals. We still carry chloroclean, domestos or bleach for cleaning the toilets.
Questions About our Cleaning services
What is included in Office Cleaning?
A standard office cleaning service includes cleaning floors, dusting furniture, desk, window sills, etc., wiping surfaces, computer monitor, light fixtures and more, vacuuming carpets, cleaning and disinfecting toilets, cleaning the trash and disinfecting other high-traffic points. Custom office cleaning plans and services are also available. Contact us to know more!What are the steps to clean an office?What are the duties of an office cleaner?How often should an office building be cleaned?What is the hourly rate for an office cleaner in Sydney?How much does office cleaning in Sydney cost?
What are the duties of an office cleaner?
The duties of an office cleaner include dusting, wiping, mopping, vacuuming, sweeping and/or washing. These should cover all the areas in an office. For other areas such as toilets, we use special disinfectant products to thoroughly clean and disinfect to remove germs. We will also clean your office kitchen and pantry areas as well as empty and clean garbage bins all around the property. If your office has a separate car park area, we will clean that as well.How often should an office building be cleaned?What is the hourly rate for an office cleaner in Sydney?How much does office cleaning in Sydney cost?
What are the steps to clean an office?
Different office cleaners follow different steps to clean an office. We at Clean Group follow a meticulous office cleaning process that helps us finish the job in the shortest possible time while ensuring great results. Our cleaning process includes dusting/wiping all surfaces, doors, windows, fixtures, walls, computer monitors, etc., which is followed by cleaning the floors and carpets. Once done, we’ll clean the toilets, kitchens and other remaining areas. We use high-quality, eco-friendly products for office cleaning.What are the duties of an office cleaner?How often should an office building be cleaned?What is the hourly rate for an office cleaner in Sydney?How much does office cleaning in Sydney cost?
How often should an office building be cleaned?
On average, an office building must be cleaned at least once every week. Regular cleaning of floors and dusting should be preferably done every day, if possible. For offices with light traffic and where only employees enter the premises, regular daily cleaning followed by monthly deep office cleaning is recommended. For heavy traffic premises such as stores or malls, weekly deep cleaning and disinfection is a must.What is the hourly rate for an office cleaner in Sydney?How much does office cleaning in Sydney cost?
What is the hourly rate for an office cleaner in Sydney?
The average hourly rate for a professional office cleaner in Sydney, NSW is $30-$40 per hour depending on the cleaner's experience. In general, hiring an office cleaner on an hourly basis is cost-effective for the cleaning of small premises. For large premises, job-based cleaning quotes are the most affordable. Contact Sydney-Office-Cleaning for a free office cleaning quote.How much does office cleaning in Sydney cost?
What much does office cleaning in Sydney cost?
The cost of office cleaning will depend on the cleaner’s cost, which will depend on the individual experience and type of the cleaner. In NSW, the average hourly cost of an office cleaner is $30-$40 per hour. In addition, the cost of office cleaning will depend on the size and type of your property, type of cleaning (standard or deep), your particular requirements, etc. For a standard 1,000 sq. ft. office property, the cleaning cost would be around $100 for a 2-3 hour job.
Booking a Schedule
Can I book for the same day?
We cannot guarantee that it is possible, but feel free to book us in. If it's possible we will send our team through.
Is your cleaner punctual, will he get here as per booking time?
Yes, most cleaners of Sydney-Office-Cleaning are quite punctual, but just to be on the safe side, after making a booking we do inform our customers that there is a one hour arrival window, due to traffic or any other unfortunate circumstances. In case our team is late on arrival, the customer will be contacted and will be informed about the ETA.
No Matter How Dirty Your Home Is
We Will Get It Cleaned
